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STORE POLICY

1. Overview

Welcome to No Roses Club. We create and sell handmade art pieces crafted with care and individuality. By placing an order on our website, you agree to the policies outlined below.

2. Product Information

  • Every item is handmade; slight variations in color, texture, or size are normal and part of the charm of handmade work.

  • We do our best to provide accurate descriptions and photos, but colors may appear differently depending on screen settings.

  • If you have questions about materials, sizing, or custom options, contact us before purchasing.

3. Order Processing & Shipping

  • Processing Time: Most orders ship within [X] business days. Custom pieces may take longer; we will communicate timelines clearly during the ordering process.

  • Shipping Methods: We ship using reliable carriers with tracking whenever possible.

  • Shipping Delays: Once a package has shipped, delays due to carriers, customs, or weather are beyond our control.

  • International Shipping: Buyers are responsible for customs fees, import taxes, or duties.

4. Returns & Exchanges

Because our items are handmade, returns are considered on a case-by-case basis.

We accept returns in the following situations:

  • The item arrives damaged

  • You receive the wrong item

  • There is a significant defect not shown or described

We do not accept returns for:

  • Change of mind

  • Custom or personalized items unless damaged upon arrival

How to request a return:

Return shipping:

  • If the return is due to our error, we cover return shipping.

  • Otherwise, the buyer is responsible for return shipping.

5. Lost or Stolen Packages

We are not responsible for packages lost or stolen after the carrier marks them as delivered. Please contact the shipping carrier for assistance.

6. Pricing & Payment

  • Prices may change without notice.

  • Payment is required in full before an order ships.

7. Contact

For questions or assistance, email us at info@norosesclub.com.

PRIVACY & SAFETY

1. Introduction

This Privacy Policy explains how No Roses Club collects, uses, and protects your personal information when you visit our website or place an order.

2. Information We Collect

We collect information necessary to complete your orders and improve your experience, including:

  • Personal details: name, shipping address, billing address, email, phone number

  • Payment information: processed securely by third-party payment systems; we do not store credit card details

  • Order information: items purchased and order history

  • Technical data: browser type, device type, and pages visited (if analytics tools are used)

3. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Communicate about orders, updates, or customer support

  • Improve our website and services

  • Comply with legal and tax obligations

  • Prevent fraud and secure our platform

We do not sell or share your information with third parties for marketing purposes.

4. Sharing Your Information

We only share your information with trusted partners when necessary:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping carriers

  • Website hosting and analytics services

These partners receive only the information required for their role.

5. Cookies & Tracking

If our website uses cookies or analytics:

  • Cookies may be used to improve functionality and understand how visitors use the site.

  • You may disable cookies in your browser; however, some site features may not function properly.

6. Data Security

We take reasonable measures to protect your information from unauthorized access or misuse. No online system is completely secure, but we follow industry standards to safeguard your data.

7. Your Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Opt out of optional communications (if applicable)

To exercise these rights, contact info@norosesclub.com.

8. Data Retention

We retain information only as long as necessary for legal, tax, or business purposes.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact

For privacy-related questions, contact:
info@norosesclub.com

WHOLESALE INQUIRIES

No Roses Club welcomes wholesale inquiries from shops and retailers who are interested in carrying our handmade art pieces. If you'd like more information about wholesale options, pricing, or availability, please reach out to us directly at info@norosesclub.com. We’ll be happy to discuss details and explore a potential partnership.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Payment Methods
Contact
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